Refund policy

Last updated: October 2026

14-day right of withdrawal

You can cancel your order and return a standard print within 14 days of receiving it, without giving a reason. Email hello@seizanorth.com within those 14 days with your order number, and we will send you the return address. Send the print back within 14 days of telling us, flat and in protective packaging. You pay the return shipping.

We refund the full price within 14 days of receiving the print back, using the same payment method you used. Because our prints are made to order, we may sometimes tell you to keep the print and refund you without a return. We will let you know by email if that applies.

Custom Edition

The Custom Edition is made to your own date, time and place. As a personalised item it is not covered by the right of withdrawal, and once production has begun it cannot be cancelled. Damaged or incorrect prints are still replaced, see below.

Damaged or incorrect prints

If your print arrives bent, torn, faded or otherwise damaged, or is not what you ordered, we replace it free of charge. Email hello@seizanorth.com within 14 days of delivery with your order number and photos of the print and packaging. We send the replacement to the same address, and you keep the original unless we ask for it back. If you would rather have a refund, we refund you instead.

Lost or delayed orders

All orders are shipped with tracking. If your print is more than two weeks late, email us and we will take it up with the carrier. If it is confirmed lost, we send a replacement or refund you.

Cancellations before production

Orders can be cancelled free of charge before production starts, usually within 24 hours of ordering. After that, the right of withdrawal above applies to standard prints.

How long this takes

We answer refund and damage emails within two working days. Replacement prints follow the same timeline as new orders.